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Cancellation & Refund Policy
💰 Cancellation & Refund Policy – Pinnacle Diagnostics & Laboratory Medicine
We strive to provide seamless service to all our patients.
Please review our policies below before booking any service or health package.
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1️⃣ Booking Cancellations
⏰ Most services and diagnostic packages can be cancelled or modified by contacting our reception (75759 70033) or via WhatsApp (88221 93725) by 6 PM one day prior to your scheduled appointment.
⚕️ Certain services, such as Health Consultant bookings, may have stricter cancellation rules.
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2️⃣ Refunds
💵 Refunds may be partial if a booking is cancelled after 6 PM the day before the scheduled service.
📝 Refunds are processed after deducting a fixed administrative fee as applicable.
⏳ Refund processing may take up to 7 business days.
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3️⃣ Modifications & Rescheduling
🔄 Most tests or health packages can be rescheduled or modified by visiting the center or contacting reception.
✅ Rescheduling requests are subject to availability and must comply with the same timelines as cancellations.
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4️⃣ Payment & Billing
💳 Payments made through our website are securely processed by Razorpay.
❌ We do not store debit/credit card information on our servers.
🧾 Refunds are credited via the same payment method used during booking wherever possible.
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5️⃣ Exceptions
⚠️ Some special services, packages, or promotional offers may not be eligible for cancellation or refund.
📌 Details for such services will be clearly mentioned on the booking page.
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6️⃣ Contact for Assistance
📞 Reception / Customer Care: 75759 70033
✉️ Email: pinnacledlm@gmail.com
💬 WhatsApp: 88221 93725
🕐 We will make every effort to assist you with cancellations, rescheduling, and refunds promptly.
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💡 Summary (Plain Language)
⏰ Cancel or reschedule at least one day before your appointment for full flexibility.
💵 Late cancellations may get partial refunds.
🔄 Most bookings can be rescheduled subject to availability.
📌 Special services or promotional offers may have different rules.