.jpeg){kind=small}
Privacy Policy
Effective Date: 10 October 2025
Last Updated: 10 October 2025
---
🧭 Summary of Our Privacy Practices (In Simple Terms)
Who we are: Pinnacle Diagnostics, a registered clinical diagnostic centre under the Clinical Establishments (Registration and Regulation) Act, Government of India.
What we collect: Basic details like your name, contact information, and service preferences. We never store your card or banking details.
Why we collect it: To confirm your bookings, provide diagnostic reports, communicate with you, and improve our services.
Who we share it with: Only trusted service partners (such as payment gateways and digital communication providers).
Your choices: You can opt out of promotional emails anytime.
Your rights: You may request correction or deletion of your data as per applicable laws.
How we protect your data: We use secure servers, encrypted communications, and restricted access to authorized personnel only.
Contact: For any privacy concerns, email pinnacledlm@gmail.com.
---
🏥 About Pinnacle Diagnostics
Pinnacle Diagnostics is a registered Clinical Diagnostic Centre operating under the Clinical Establishments (Registration and Regulation) Act, Government of India.
Our registered office and place of business is located at:
Ground Floor, N K Commercial Complex, Near ASTC Bus Stop, Biswanath Chariali, Biswanath (Assam), PIN – 784176, India.
We are committed to protecting your personal information and respecting your privacy when you use our website https://www.pinnaclediagnostics.in or interact with us offline.
---
📘 Information We Collect
1. Contact Information
We may collect your name, email address, phone number, postal address, and IP address.
2. Payment and Billing Information
When you book a service, we collect your billing name and address.
We do not store or process your debit/credit card number, expiry date, CVV, or any other payment data.
All online payments are securely processed by our payment partner Razorpay.
3. Information You Post
If you leave comments, testimonials, or feedback on our website or official social media pages, that information may be visible to others.
4. Demographic and Service Information
We may collect information about the services you use, your preferences, or responses to surveys.
5. Technical Information
When you visit our site, we may collect your IP address, browser type, operating system, device type, and browsing activity using tools like Google Analytics, browser cookies, and web beacons.
---
🔍 How We Collect Information
Directly from you: When you register for a test, contact us, or purchase a package.
Automatically: Through cookies, analytics tools, and browser tracking.
From third parties: Such as social media platforms or partners that help us deliver our services.
---
💡 How We Use Your Information
We use your data for purposes including:
To confirm bookings, share test results, or communicate about your services.
To improve our website, diagnostic services, and customer experience.
To send important updates, reminders, and relevant health information.
For security and fraud prevention.
To comply with legal obligations under Indian law.
For marketing and promotional communications (only with your consent).
---
🤝 Sharing of Information
We may share your information:
With trusted third-party vendors (like payment gateways, SMS/email service providers, or IT partners) who assist us in delivering services.
With regulatory or law enforcement authorities, if required by law.
In case of business restructuring or transfer, where customer data may be part of the transaction.
Only with partners who follow adequate data protection standards.
We do not sell or rent your personal information to anyone.
---
🔒 Data Retention and Protection
We retain your data only for as long as necessary to fulfill the purposes described in this policy or as required by applicable laws.
Your data is stored securely using industry-standard encryption and access control. Only authorized staff members involved in service delivery or customer support can access it.
---
✉️ Your Rights and Choices
Under the Digital Personal Data Protection Act, 2023, you have the right to:
Access and review your personal data.
Request correction or deletion of inaccurate or outdated information.
Withdraw consent for promotional communications.
Lodge a complaint with our Grievance Officer for unresolved privacy concerns.
To exercise these rights, contact pinnacledlm@gmail.com.
---
🚫 Email and SMS Opt-Out
You can opt out of promotional emails or newsletters by writing to pinnacledlm@gmail.com.
Processing may take up to 7 working days.
You will still receive essential communications about your bookings, reports, or account status.
---
🌐 Third-Party Links
Our website may contain links to third-party sites.
We are not responsible for the privacy practices or content of those sites.
Please review their privacy policies before providing any personal information.
---
🧑💼 Grievance Officer
In compliance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, the contact details of the Grievance Officer are provided below:
Name: Privacy & Compliance Officer
Email: pinnacledlm@gmail.com
Address: Pinnacle Diagnostics, N K Commercial Complex, Biswanath Chariali, Assam, PIN 784176, India.
---
🔄 Updates to this Policy
We may update this Privacy Policy periodically.
Significant changes will be posted on our website with a revised effective date.
Please review it occasionally to stay informed.
---
⚖️ Jurisdiction
Any disputes relating to this Privacy Policy are subject to the laws of India, and the courts of Biswanath, Assam shall have exclusive jurisdiction.